Refund policy

Returns & Exchanges

To request a return, please contact us at help@felvior.com.

Once we receive your return request, you will receive return instructions within 1–2 business days.

 

Return Shipping

If Felvior provides a return shipping label, an $8 return shipping fee will be deducted from your refund amount.

We use third-party fulfillment and shipping partners that follow specific return procedures. Please carefully follow the return instructions provided to you. Failure to follow the return instructions may result in a delay in processing your refund.

If You Change Your Mind

Returns are accepted under the following conditions:

  • Within 7 days of delivery, with packing slip or receipt and tags attached:

    → Full refund to the original form of payment

  • Within 30 days of delivery, with packing slip or receipt and tags attached:

    → Store credit only

Returned items must meet all of the following conditions:

  • Item is new, unused, and undamaged

  • Original tags are attached

  • Item is returned in its original packaging

 

Final Sale Items

The following items are FINAL SALE and not eligible for return or exchange:

  • All Fragrance & Beauty items

  • All Swimwear

Felvior reserves the right to deny the return of any product that does not meet the above conditions.

 

Return by Mail

If your order did not meet your expectations, please email us at help@felvior.com to initiate a return. Our support team will guide you through the return process.